Recently, I've had several guests book or inquire with two or more people in a photo.
If the people in the photo appear to be the same gender and/or have ungendered first names like Christian, or Kim, how am I to know which person in the photo, this profile belongs to? Not long ago a person booked my room came with a companion, and all weekend the companion called her by another name. When I addressed he by the name given in the profile she seemed a little confused, and then would suddenly respond. It was very odd.
I called Airbnb to discern if this was a third party booking. All they would tell me is that the verification process shows that the ID submitted matches one of the people in the photo. While Im certain this is true, which of the two girls in the photo does the ID match? I was told by someone who had a forien accent that they were not allowed to give out this information.
I think it is most likely that some forien call centers who contract with Air bnb do not have access to this info.....Also there are many more issues at nights and on weekends, which seems to coorespond to the times when I am most likely to be responded to by a forien call center who will not or can not address my needs. This needs to change. I'll pay a little more to get that changed, I'll bet most hosts would too.
In any case, I think the policy of more than one person in a photo should be banished. I am a single woman, and don't want a third party booking with a serial killer. I can't believe this isn't policy already. Who do I need to complain to, to get this addressed?
