Hi Florence,
this seems to be a ligitimate request from you and if "they" are going to attemp an answer at some stage I would like to be privy to that. I notice it's been 4 weeks so I guess not.
My issue is that the debit they are sopposed to take from my account is not done and nowhere is there an option to notify them about this, it simply says you have to upload the amounts OR submit (as you have stated) the copy of bank statement, which doesnt help much if the debit is not recorderd.
My problem is slightly more complex as I have various payment methods regsitered for business or private use and now all of these have seemingly been blocked because of the "failure" to authenticate.
Unfortunately Air BB is losing money as I cannot make bookings.... or maybe that is furtunate as surely that will compel them to take action or at least respond to this request. One would think that they would have the infrastructure to contact a customer personally once all payment options has been blocked.