Hi all
I have a very happy corporate guest and yet I’m being penalized by Airbnb. My current guest has been booked and paid for by a 3rd party corporate host. They have extended the reservation for over a year mostly month to month. My guest is very happy. She has not left reviews because she didn’t think it relevant as she hadn’t moved out of my apartment. Nor did I have any concern this will be a problem for me. Again because the reservation has been extended and she hasn’t vacated.
Simple logic to both of us.
Well turns out it’s a big problem for me.
I am losing my Superhost status because of the lack of her reviews. Though this reservation is over 350 days it’s only considered 2 and needs to be 3. Huh?
I cannot figure out a way to address this with Airbnb support. Repeatedly requested a supervisor to look at this and I’m told no.
What? Again this reservation extends over a year, big $, a happy corporate guest. Who didn’t see necessity nor care to engage on leaving reviews when logic dictates a further extension = happy excellent experience.
SF market is extremely competitive and full of limitations as a host. My place must be rented for 30 days at a time. The loss of Superhost status seriously undermines my success as it burries me in searches. Lowering my chance to be viewed. Requires an arbitrary number of 30 day stays each quarter. Less views =less chances for success.
Im very afraid to fail. This is how I earn my $.
Support tells me...we can’t help you and no you cannot appeal or speak with a supervisor.
I was told a story by a support person about a host who graciously allowed a cancellation and then was penalized for doing it. She also said nothing could be done to help them. Rules are rules. Wtf?
I don’t know what to do. The corporate office is here in SF. I want to appeal the impending change of my status.