Please help to refund the payment to guest

[Kittinan0]

"B** GuestHouse" in Chiangmai, Thailand
We are renovating our accomodation and closed for any booking.

However, one customer named [Personal information hidden] had made a booking...

Confirmation code: [Reservation code hidden]

Receipt no#[Hidden] dated Dec 28, 2017

[Guest] has completedthe payment and wanted the cancellation because of the above reason.

My aunt, Florence, she cannot remember the username and password on your website.

Please try to solve this issue asap.

Please also unlist our property on your lisiting.

Thank you very much.

Kittinan

Tel [Phone number hidden due to safety reasons]

P.S. I am a nephew of my aunty who is quite a low-tech person, manager of this property.

I am trying to assist her in this issue and I am 800 km away from her.

I know very few things about Airbnb as I seldom use this kind of service.

[Steve143]

Hello @Kittinan0,

This is a help forum where members help each other with advice from their own experience. It's not Airnbn support and isn't monitored by them.

Your aunt will have to contact Airbnb support to discuss the issue.

Phone numbers and other ways to contact them are listed at the link below.

Contact-Airbnb-A-Community-Help-Guide-UPDATED

Steve.