Post Trip Survey that hosts give to guests.

Remo10
Level 2
North Saanich, Canada

Post Trip Survey that hosts give to guests.

Does anyone (hosts) have examples of a survey they provide to their guest as to how the stay went?  Positives, negatives, things that need improvements etc.  Any help would be greatly appreciated.

3 Replies 3
David126
Level 10
Como, CO

AirBnB has a review system.

David
Bruna-and-Siana0
Level 10
Santa Clara, CA

They ask for ratings on accuracy, communication, check in, cleaninless, location and value (same stars you see in your listing). If they give less than 5*, AB asks for feedback. In addition it asks the overall rating. This is what's used to calculate your overall score, number of 5* reviews, etc. 

 

Recently, I noticed AB also asks if there was anything extra special:

 

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Blaise-and-Kami0
Level 2
New Salem, ND

@Remo10 I was just looking for the same thing, just to see how they found us, what they appreciated and what we need to improve upon.