Pre March 14 cancellation Covid-19 related

Jan8641
Level 2
Princeton, NJ

Pre March 14 cancellation Covid-19 related

I had people a Guest staying at my home from Spain who left mid reservation due to the conditions in Spain.

 

I also had my largest reservation of the year for a huge town event cancel before the March 14 date as they were coming from Hong Kong who had already been hard hit

 

Lastly I had someone cancel coming from Japan and from Italy before the date of March 14. These were longer reservations costing me thousands. How do I get answers or get on the radar of someone who is listening at Airbnb to ask these questions

2 Replies 2
Catherine2252
Level 8
Toulon, France

@Jan8641 

So many hosts Airbnb all over the world are angry and disgusted by Airbnb attitude!

Please sign the petition:  20 700 signatures

https://www.change.org/p/airbnb-airbnb-breach-of-contract-class-action-lawsuit-violate-cancellation-...

Mike-And-Jane0
Level 10
England, United Kingdom

@Jan8641 

Its a little unclear what your question is.

Your listing appears to have a policy that allows free cancellations up to the day before the stay. Have people just used this to cancel?