I am now already in a +10 day discussion with Airbnb on an i...
Latest reply
I am now already in a +10 day discussion with Airbnb on an issue of blocked days that are being switched to 'active' in the c...
Latest reply
So gutted that pre-booking questions feature is bei g retired! I so much want to know why people are booking, it just gives me peace of mind. What do you guys think.
@Moby0:
No one ever answered my three questions anyway. Several even messaged asking where the questions were so I removed them after a couple of months.
Hi,
I got the message from AirBNB as well and so of course went to look for my pre-booking questions so I could then add them instead to my pre-booking message as per the request:
thanks for your help:)
Hi @Michele and @Moby0
I dont' have a problem with the questions themselves going, BUT they have also decreased the message size, so it's very hard to say anythign meaningful in your pre booking message. I got the same email as you seem to have done and I went in to fix as directed, BUT none of the changes I am making are saving. I have tired de selecting the question and they just re appear when I press save. Ditto my welcome message.
Re how to get in and alter...
Go to your listing
Select booking settings
Select edit on Guest requirements
SCroll down and it's in a section on Guest trip information
There is a character limit.
Teh whole thing is being tinkered with ay airbnb at the moment and is constnatly playing up - I have had several issues over the last few weeks.
Hope that helps
Regards
Hi Michele,
I experienced the same problem:
I'm Niko.
I've been an active host on airbnb for almost a year.
Today I receive an e-mail from the community (email.airbnb.com) with the admonition that I often ask questions to prospective guests before they book. However, the fact is that I am solely and solely answering questions from those who ask them before they intend to make a reservation.
I feel wrongly criticized and wanted to reply directly to the e-mail. This was not possible.
Is there an answer from an experienced community member?
Together with you, I am looking for a competent answer
Best regards
Klaus W. Skarke (Niko)
I agree the comments above. I list on Vrbo also, and do not all these unnecessary changes that Air B&B continues to impose.
I like to leave a hand-written note for my guests upon arrival (it's a self-contained suite with separate entrance), and have found these questions to be useful in personalizing the notes, as I ask what brings them to town. Sometimes guests will answer, which helps me to plan for their stay. I had guests once who were moving to town for new jobs and they were a few days between homes. I gave them a bottle of champers (ok, sparkling wine...I'm not that much of a spendthrift) and a "welcome to the newest steps on your journey" note. It's a pleasure and a privilege to be a small part of guest's life changes.
Often, though, people don't bother to answer the questions. I do find it a bit awkward to include the questions in my "thanks for booking" message, as it seems somehow a bit more intrusive to ask after they've booked. This is my own issue, likely, and I'll just need to wrap my head around wording a new "thank you" message.
I have yet to receive the email everyone is discussing though. I guess it's just a matter of time. You'd think that an automated message like that would be rolled out simultaneously - at least to hosts in the same region. Odd.