Good morning from Ko Samui Thailand,
I set my rate at a lower price for two weeks at the end of March/beginning of April (1150 baht vs. 1250) and I triple checked that it was set correctly. A lady just instantly booked it at a rate of 160 baht from the 25th of March to the 1st of April.
I was asleep when it came through and in the wee hours of the morning when I got up to go to the bathroom I saw that we had another reservation. I replied half-asleep saying welcome, but I did it from my phone rather than my comeputer and I didn't look at the price.
Low and behold this morning I see the rediculous discount. I am now going to cancel that reservation (I offered her a special price of 1000 baht as a way to help her,) but I am perturbed that this price was changed without my knowledge.
How could this happen? Will it happen again in the future?
This was an instant booking, should I remove that feature?
Thank you for your assistance in this matter.
Cheers,
Chris