When I look at your listing, @Bonney & John, I see that you have a $40 per night price with a $10 charge after the first guest. I see that your price is consistent, so there does not seem to be Smart Pricing at work, so this might be a system error. Contact Air BNB to see what is going on. Here is a guide for contacting Air BNB. Good luck!
Thanks Linda. The guest was bypassing the system by booking for one and then chatting to me (the host) about " my Husband and I" which makes it obviously a booking for two. As our prices are down to the wire it does raise concern when one has to provide for two instead of one.
@Dolly Since does not appear to be a glitch in the system but more a guest error, just send a message to the guest stating that you understand that there will be 2 guests from your conversations and you will modify the reservation to address the extra guest fee. Then go to the reservation and select send/request money and follow the prompts to add the extra guest fee. If the guest does not accept the change, advise that you will not continue with the reservation.
Most guests expect to have the nightly rate cover 2 guests so it is an understandable guest mistake. However, the system does prompt the guest to enter the correct number of guests. Had the booking guest done that, your extra fee would have been automatically included.
Hi I discovered that Guests are booking for one via the system and then chatting to the host ( myself) about my husband and I. We as hosts then lose out on the charge for the additional person. This has been my personal experience. It would apply to hosts who charge for additional guests.