Hello all, I'm fairly new here (6 months) and have been a Superhost since my 6th week of hosting, lucky me 🙂
In the last ten days I've had three stays all of whom were really lovely but all of whom caused a) additional cleaning and b) some other annoyance.
The cleaning added time and annoyance to the clean but didn't disrupt others bookings.
The extra annoyances (by guest) were
1. Took many messages to get a clear ETA when I had expressed that I needed to know to plan things around his arrival (it was to the wire that day!) and then was early so I wasn't quite ready. Also was a clear smell of weed in the night and then after they left. (Extra cleaning issue was particularly yucky).
2. Two bits of damage causing a light/a curtain to not function which they had made little DIY bodged fixes to (quite helpfully) but which weren't reported to me (one of which would have caused further damage over time if I'd not noticed and the other just makes the space look cheap and broken).
3. Getting me up at 5am to evict two people that they'd invited back after a night out and couldn't seem to get rid of.
All of these people were lovely and I don't want to mess with their ability to use Airbnb BUT they were also a bit problematic in various ways which other hosts might want to know about.
I looked in these forums for advice and most hosts said 'you must be truthful for the sake of other hosts'.
So I have left one review which says 'this person is nice and I would host again but the following things were problematic'. The guest is furious and has appealed to Airbnb. I was bland in the review and then sent a private message with specifics, to help them see how they could avoid annoying the next host.
Are they right and am I wrong?
Should I just suck it up with this level of annoyance and give a good review? And if you think I should say something, how to do that in a way which is helpful to both the hosting community and the guest?