Problems with pay outs

James_Jim_1
Level 2
Brunswick, GA

Problems with pay outs

We are having problems with payouts.  We are new host.  We keep getting messages that we’ve been paid out for prior guests but the money is not in our bank account.  If we do not get this resolved quick, we will cancel future reservations and cancel our listing with Airbnb.  We need resolution now!  Thanks

4 Replies 4

@James_Jim_1 how long have you been hosting?

I don't know if this applies to your situation, but:

Airbnb will hold and not send host payments until at least 30 days have elapsed since a host's first confirmed reservation.

 

https://www.airbnb.com/help/article/425/when-will-i-get-my-payout

 

If this initial 30-day rules does not apply to you, definitely contact Airbnb support.

Also, I am wondering about those messages you mention that say you have been paid...

 

Matthew, we are a hosts. I guess the 30 day rule may apply to us but it says it has already been sent to our bank account.  Very frustrating.  You never know when you may have been scammed.    Thanks for the information. 

Airbnb transactions shows that payouts were paidout and two are still processing. I know what the 30 day rule says about payouts for new hosts, but curious about them saying payouts have been sent.


@Matthew285 wrote:

@James_Jim_1 how long have you been hosting?

I don't know if this applies to your situation, but:

Airbnb will hold and not send host payments until at least 30 days have elapsed since a host's first confirmed reservation.

 

https://www.airbnb.com/help/article/425/when-will-i-get-my-payout

 

If this initial 30-day rules does not apply to you, definitely contact Airbnb support.

Also, I am wondering about those messages you mention that say you have been paid...

 


 

@James_Jim_1

the notifications you have received: are they the emails that say "we have sent your payment" or some other type of notification?

And does it also show in your Transaction History?

 

https://www.airbnb.com/users/transaction_history