I have a reservation with a Guest who cannot go, and who will put another person in charge of your reservation. I read in the terms and conditions that this was not possible and asked her to cancel and register her friend with the reservation, and I would respect and set aside her separate dates while doing this procedure. It suited him because he had a flexible cancellation. Yesterday She said that this person is in charge and did not cancel. Already the cancellation for the close to your reservation now has a penalty if she cancel and for her the easiest thing is that your friend takes care of it. What to do in this case please. I would appreciate the feedback. Greetings.
