RESERVATION: . Laura Arr.Sun. 28th - Dep. Wed. 31st July

[Rose-Marie14]

Good morning,

The above guest is booked to come to my Guesthouse next Sunday 28th July and today she cancelled her booking, quoting health reasons.  I do not have a problem to her canceling her booking and AIRBNB giving her the full amount she paid to them to stay with us.  However, when I was filling the form for the issue of the full refund there was written that the amount would be deducted from my account.  As the guest hasn't arrived yet I was not paid for her stay, so why should it be deducted from my account?

Thanks in advance for your help and look forward to your answer.

Kind regards,

Rosa

[Ana1136]

@Rose-Marie14 you don't have to do anything in this case, they will refund her automatically, let them handle this. Because she might get a refund from them and from you too. Just leave it, don't issue any refund, they will do everything. 

[Rose-Marie14]

Thanks very much for your answer.  Yes, it has been sorted out by the customer support group.  This was my first time requiring a refund so I didn't really know what to do. I appreciate everybody's help. Regards.