***REVIEW BOMBER***

[Anne1055]

Hi Hosts,
I have a new idea to share -- but first,

Well believe it or not, AIR developers have added all reviews to show on BOTH  PROFILES!!
Yay!!
This means that all those mean Guests that thought they could get away with review bombing a place will now be revealed.
Well, sort of...

The STAR  RATINGS have not been shared on both profiles, and that's really more what us as HOSTS need to see when considering if someone is a review bomber.

But what is a review bomber?

It's someone who does not say ONE WORD about their disappointment with something, but then leaves lowered star ratings so that we SUPERHOSTS can get knocked down and down, then they are a Review Bomber!

I am hereby asking that ALL HOSTS begin to reply to the review from these types of guests with 
***REVIEW BOMBER*** in the reply, followed by an optional summary to what the situation was about.

That way, we hosts can better decide if we want to host these people or not, and we will not feel so sideswiped by these types.

Again, education is needed. Most Guests still think that Airbnb is just a cheap hotel, and will leave a review like they are deciding if a place is 5-star or 3 star based on finishes. We as hosts owe it to ourselves to make sure Guests know that the star rating is based on value for the dollar spent and not whether the location is ideal or the shower stall has glass doors and tile!

In the meantime, let's all keep asking the Airbnb developers to add our REPLIES to the Guest profile, 
AND
ask them to include the STAR RATINGS on BOTH PROFILES too!

Only when everything is TRANSPARENT can we expect the Guest to be civilized and more truthful about reviews, and stop bombing us out of nowhere!!

Only when our reply to their bad review is seen by other Hosts, will be know if the person really was a good Guest, or whether they were a piece of work just waiting to blow up in our face!

Please remember Hosts, if a Guest doesn't bring up an issue, but then review bombs you, put this at the top of your reply to their review along with star rating details for what they gave you.

*** REVIEW  BOMBER ***

Happy Hosting!

[Emilia42]

@John1574 

Your explanation is exactly that of the link. You are seeing the reviews of those in your country first when looking at your listing. Just like @Helen350 is seeing the reviews of those from other countries first (because she is not from the US.) If you were from China, the bad review in question would appear first since it was a guest from China who left it. 

@Helen350,  @Susan and myself already know how it works so we don't need to discuss it any further.

[John1574]

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@Emilia42  @Helen350 @Susan 

Thank you.  Finally! 

We all thought it would never sink in. 

A great gift for restating the obvious. They call it beating a dead horse. 

Thanks so much, I appreciate all the attention you ladies have given my listing and my review order and for explaining everything so clearly to me. 

 I've learned so much.  Thanks for sharing, and I'm glad you don't wish to discuss it any further. 

 I really value your opinion's. 

[Emilia42]

@John1574, you got the lost word.... congrats

[John1574]

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@Emilia42 

Thanks for that, I guess. (?)

I didn't know there was a discussion about "lost" words,  or whatever. (?)

You may have meant "last" word.  Interesting that you think that is important. 

I simply explained why the bad review  in question is buried on page eight (8) when I search my listing:  it depends on how and where you search. That was obvious long ago. 

 How and why Airbnb orders their reviews is beyond the scope of my interest.  They could do a much better job in many areas. 

 I don't think there is any argument about whether or not the bad review in question appears on page eight of my listing page. 

Again, I want to thank you for your contribution and let you know that I really value your opinion.

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[Helen350]

@Lizzie !!!!!!!!! - Is he having a go at me in his last paragraph?

- Only kidding!  - But seriously @John1574 , you seem to have misunderstood... When I look on your PROFILE page the Chinese guests you objected to are now the 3RD entry from the top, because you've had 2 more since their review. I get what you're saying about their review being well down the listing page; that's because they are not based in your country,as others have said. If I was looking to book your place I would read the reviews FROM YOUR PROFILE PAGE (as @Susan151 said) - because THEY are all in reverse date order, irrespective of country or language.

[John1574]

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@Helen350 

No misunderstanding here.

I understand perfectly.

You are welcome to search anyway you choose to search.  And you can debate it ad infinitum. 

 And I will search the way I like to search. And you can also debate that ad infinitum.  You are more than welcome to do that. 

 I don't think there's any misunderstanding here at all. 

Thank you for your input. I really value your opinion. 

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[Mike-And-Helen0]

@John1574 would love to see your response.

[Mike-And-Helen0]

eta I have seen your responses.

Wow you have such great, and looonnnggg reviews.

[John1574]

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@Ann489 

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My approach is firm and candid.  It is not aggressive, not that there's anything wrong with an aggressive approach.

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 Every action has consequences.

I simply believe that guest reviews should have consequences because their reviews  have consequences for hosts.

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 I'm posting here to share my approach to the vexing problem of petty reviews from guests who  write a  glowing written review and then ding the host on stars for no good reason.

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I have found a solution that works for me.

Rather than argue with me you should find a solution that works for you, yourself.

@Mike-And-Helen0  you are welcome to read my reply: it's live and public. 

 Good luck to all hosts trying to solve this problem of petty reviews by clueless guests.  Airbnb will not do it for you. 

Adieu.

[Ann489]

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[John1574]

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[Ann489]

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[John1574]

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@Ann489 

 Thanks Anne. 

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 Do you have anything to say about reviews, or review bombers or anything related to the thread? 

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[Lizzie]

Hello @John1574 and @Ann489,

I do think we are getting a little personal here and there are some quite hurtful comments being flown around.

I can see there is a slight difference in opinion and everyone is entitled to share this, but a friendly reminder, which underpins all our conversations here, is that we keep  it respectful and we see the good in each other–it's not always an easy thing, but a bit of give and take is an important part of being in our community .

You are both very experienced hosts and regular contributors here, so let's move on from his disagreement and concentrate our attentions on enjoying why we like speaking to others here. 

Thank you for your time,

Lizzie

(I will remove any of the inappropriate comments included above) 

[Ann489]

@Lizzie   Thank you, Lizzie.  I have no problem with that.  Would you please also remove his latest "comment" above? [Content hidden]