I wouldn't normally call out a guest like this, but I wanted to sincerely warn hosts in the ** area about this account:
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This guest stayed with me for about a week and was all smiles during her stay, every day saying the house was great and that everything was going fine. When she left, she did not leave a review at first and, as the 14 day window was coming to a close, it looked like she wouldn't. Then, with only 2 hours left to leave a review, she left a single one line public review, 3 stars overall, and *slammed* the house in private feedback.
The issue is that her feedback appeared to be retaliation and possibly racist. She stated we didn't really have a housekeeper and that the entire house was filthy and covered in dust. She also stated our bathroom was filthy and that our "woolwork" (I think she meant woodwork) was dirty and had never been cleaned. The motivation for this seems to be that she wanted to check in early, was told we had a $15 dollar fee because we had to reschedule our housekeeper, and I think then she basically took a white glove to the house looking for problems acting like we had lied about our housekeeper. She also at one point actually saw our housekeeper, who is Hispanic, and apparently made a racist remark overheard by another guest.
Most of what she said was also a lie. We have never had a single guest say the house was dusty, our wood banisters are also clean, and the bathroom is cleaned with industrial chemicals for each guest and is always sparkling. The woman herself also appeared to be someone who is living in AirBNBs (which is fine) possibly roaming the area looking for work. In all she struck me as a very entitled "may I speak to your supervisor" type of person. The fact that she acted friendly, then timed the review so that with only 2 hours I possibly wouldn't be able to leave one of my own, then trashed the house in her review, speaks volumes.
I didn't leave any feedback to her review and didn't contact her about her many issues. But I did want to warn other hosts in the area.
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