I had a racist guest stay at one of my family members homes and would not pay. I am a property manager who had to call the police for him to leave and he sent very racist comments to her and trashed the house. His whole entire comment review is fake! From how many rooms to who was there! I am very frustrated with the customer service who would not remove the fake review, we have many of the racist screen shots, even another customer service rep said he broke policy and blocked him from us and did a payout. We also have the photos of the trashed home and police call but the person we spoke to said no to removing his review. Does this not go against their policy?
Thanks for reading