Ratings glitch? 4.7 has not budged.

[Hannah200]

Hi all,

I am curious to know how regularly your rating changes? 

I have been on 4.7 all of this year even though I have 22 five star ratings since middle of December.

I am sure my ratings used to move up and down very regularly before.

It is absolutely not budging no matter how many 5 star reviews I get and I have now missed two superhost reviews.

I have enquired with customer service various times and received different responses. At first they agreed it was odd and should change, then I am told it only updates quarterly and I am well on track for Superhost. Quarterly comes and goes and the 4.7 doesn’t change.

I email again and I am told to wait again til next Superhost and no proper explanation as to why the 4.7 never budges but they suggested I post on community and send them feedback!

How often does your rating update?!

[Alon1]

@Hannah200 

I have a similar situation and currently writing a post on it. Should be ready tomorrow.

I can explain my situation, which may help you understand yours.

I'll be posting it on another thread and will inform you of its location.

.

[Hannah200]

Thanks Alon!! 🙂 

[Alon1]

@Hannah200 

I've still not completed. Almost... finish tomorrow. 

[Robin4]

@Hannah200 

Hi Hannah, the information you need to work out why your rating is not changing was compiled by another contribtor Ute, last year and you will find a full explanation on this thread that she created......

https://community.withairbnb.com/t5/Host-Circle/Guantanamo/m-p/754779?advanced=false&collapse_discus...

I hope this helps explain!

Hey, just as an aside, you are in Bondi Beach but that beach in the background of your profile picture sure as hell ain't Bondi!. That looks more like Northen beaches!!!

Cheers.....Rob

[Hannah200]

---

@Robin4 wrote:

@Hannah200 

Hi Hannah, the information you need to work out why your rating is not changing was compiled by another contribtor Ute, last year and you will find a full explanation on this thread that she created......

https://community.withairbnb.com/t5/Host-Circle/Guantanamo/m-p/754779?advanced=false&collapse_discus...

I hope this helps explain!

Hey, just as an aside, you are in Bondi Beach but that beach in the background of your profile picture sure as hell ain't Bondi!. That looks more like Northen beaches!!!

Cheers.....Rob

---

Thanks for the link Rob! Much appreciated. 

Well that is a completely ridiculous and discouraging review system! 😒🥺😟 

Yes, well spotted. The background of my photo is in Maui at the Four Seasons hotel 😁 Yes, the sand looks like more of a Northern Beaches shade ☺️

[Alon1]

@Hannah200 @Robin4 

Hannah,

Please see the following thread where I've posted the promised article: I also invite Robin to peruse it as my post in part replies to his advice and reference to Ute's post.

Superhost Evaluation Timeline - 2019 first quarter

[Hannah200]

@Alon1 Thanks for getting back to me Alon, much appreciated!

[Alon1]

@Hannah200 

Hannah,

Since you've now checked my post on the other thread, my reply: whatever the merits of the debate, I am left to respond to the titular question of your thread. I don't believe it's 'a glitch':

  However, you don't need to take my word or anyone else's.

  You can calculate the figures by the same means I did using the tools and data in 'Performance' on your Dashboard. 

   (If you have problem figuring it out I can send you  instructions.)

Best Wishes.