I was staying at a host for 3 nights (Friday to Monday). If on Saturday morning there was chill water (supportable for having a quick shower), on Sunday morning there was no hot water. I announced my host and he replied after ~8h30m (he was traveling). On Sunday I left the place to stay at a hotel (where hot water was provided).
I asked my host one third of the amount I paid to AirBnb for my stay at his place. The host did not reply (on the reason that he was traveling). I escalated to AirBnb team and after 2 weeks of discussions I get the following reply:
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Hi,
I understand where you're coming from, and we have carefully reviewed the case details and the information provided by both parties, and have determined that the original decision will be respectfully upheld because the hot water is not included to the amenities of your host.
I understand that this was not the outcome that you desired or were hoping for, however, please know that we have carefully taken into consideration your documentation and feedback, and truly appreciate all of your efforts towards a resolution given the circumstances.
Thank you again for your valued time and contribution and I hope that you have a nice rest of your week.
I'll close out this thread within the next 24 hours. However, If you come across any other questions or concerns, just let us know! Thanks for being a valuable member of the Airbnb community. We also have a Help Center to serve you at www.airbnb.com/help
Best regards,
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AirBnb has a fee for their services, but apparently as a guest, I don't have the right to ask for hot water in the apartment.
What are my options in this case? (at this point the only solution I can see is to escalate the situation outside AirBnb)
I can provide more context if needed.
I appreciate your input.
Kind regards,
Ioana