I am currently going through this situation and to my understanding the host and airbnb will recieve all funds from a simple booking with split payment if not cancelled with 48 hours. This only benefits airbnb as they will be TAKING 1358 from my family in light of an extenuating circumstances that is not listed on the website. This is a travesty and thief of services not rendered. For split bookings the 48 hour policy should not apply. This is set to hurt hard working families and pay host and airbnb for services not rendered within 48 hours. If this was anyone else they would be upset because the wording is not clear with using the word AND 14 days prior to check in. It is meant to confuse customers so that their money can be taken within 48 hours. My family and I will NEVER use airbnb again. This is robbery. Airbnb also attempted to charge my cedit card for the remaining balance but it failed. They did not notify me of this, not did they explain why until I called. The rep said they were removing the payment method on my account. I did not ask them to do this and the payment method is still on the account. Even I can't remove it. So something is clearly wrong....
@Hannah378 wrote:
I need some advice... and please don’t bother commenting if you have nothing positive to say or something that will actually help...
me and 5 friends booked a villa with a strict cancellation policy, reading the T&C’s we were under the impression that if we cancelled within 7 days we would get 50% refund back. Great. So we booked. We paid something like £1200 and the total due (including the £1200) nearer the time was £2100.
2 of the guests can no longer travel due to becoming pregnant, obviously unexpected but their baby is due shortly before we are meant to go. So I contacted the host and she said we would receive 50% refund, so I cancelled the booking on air BnB as instructed and waited patiently (10 working Days) for the refund and nothing. It’s now over a month since I cancelled it and the host hasn’t replied to any of the messages I sent, so I got air BnB involved. They’ve now advised that the “50% refund” means that we don’t get the money we paid but we don’t have to pay the rest.... which is completely different to how all 6 of us read the cancellation policy. We’ve cancelled 8 months before we are due to travel... and the host WILL NOT refund our deposit. How is this fair?! I’ve searched the villa again and it says “no property found” so she’s probably had another booking already to fill our space. If I had known we wouldn’t be getting any of our money back we wouldn’t have cancelled it and would have found someone else to take the spot, but because the host told me to cancel it to “issue the refund” we now have no reservation and are £1200 out of pocket! I have tried to go down the extenuating circumstances route but apparently pregnancy doesn’t apply to that. What else can I do?!
@Hannah378 wrote:
I need some advice... and please don’t bother commenting if you have nothing positive to say or something that will actually help...
me and 5 friends booked a villa with a strict cancellation policy, reading the T&C’s we were under the impression that if we cancelled within 7 days we would get 50% refund back. Great. So we booked. We paid something like £1200 and the total due (including the £1200) nearer the time was £2100.
2 of the guests can no longer travel due to becoming pregnant, obviously unexpected but their baby is due shortly before we are meant to go. So I contacted the host and she said we would receive 50% refund, so I cancelled the booking on air BnB as instructed and waited patiently (10 working Days) for the refund and nothing. It’s now over a month since I cancelled it and the host hasn’t replied to any of the messages I sent, so I got air BnB involved. They’ve now advised that the “50% refund” means that we don’t get the money we paid but we don’t have to pay the rest.... which is completely different to how all 6 of us read the cancellation policy. We’ve cancelled 8 months before we are due to travel... and the host WILL NOT refund our deposit. How is this fair?! I’ve searched the villa again and it says “no property found” so she’s probably had another booking already to fill our space. If I had known we wouldn’t be getting any of our money back we wouldn’t have cancelled it and would have found someone else to take the spot, but because the host told me to cancel it to “issue the refund” we now have no reservation and are £1200 out of pocket! I have tried to go down the extenuating circumstances route but apparently pregnancy doesn’t apply to that. What else can I do?!
