Refund from an Airbnb deactivated account

[Dinh-Nam0]

Hi there,

by accident I deactivated my previous account at Airbnb.

Now I am asking myself how I can get the refund of a cancelled booking and a balance back since this account is not available anymore. Can someone please help me?

Thanks and regards

Nam

[Branka-and-Silvia0]

@Dinh-Nam0 we can not help you, you should contact Airbnb and ask them , here is how:

https://community.withairbnb.com/t5/Help/Contact-Airbnb-A-Community-Help-Guide/m-p/16165#M18763

[Quincy]

Hi @Dinh-Nam0,

Welcome to the Community Center!

As @Branka-and-Silvia0 mentioned, perhaps it might be better to get in touch with Airbnb directly so that they can look into this for you. It would be really helpful if you could share the outcome with us so that this can be shared with other users experiencing similar issues. 

I hope to hear back from you.