Hi @Dinh Nam,
Welcome to the Community Center!
As @Branka & Silvia mentioned, perhaps it might be better to get in touch with Airbnb directly so that they can look into this for you. It would be really helpful if you could share the outcome with us so that this can be shared with other users experiencing similar issues.
I hope to hear back from you.
There have been exciting updates about the future of Airbnb which you can look back here!
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