Refund money to guest due to the flight delay (Please Help)

Wendy6
Level 1
Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

Refund money to guest due to the flight delay (Please Help)

My guest make a booking to stay at my place today, but the flight delay until tomorrow. He is not able to stay at my place, can I refund money to him? How to do?

1 Reply 1
Dave-and-Deb0
Level 10
Edmonton, Canada

Hi @Wendy6,

 

The guest needs to cancel his booking and he will be refunded anything he is owed in relation to the moderate cancellation you have setup on your listing.  All financial transactions are handled through Airbnb so they would handle the refund if there is any.  

 

Cheers

Dave

David

Superhost Ambassador ~ Host Club Community Leader ~ Community Expert ~ Experienced Co-Host