I am now already in a +10 day discussion with Airbnb on an i...
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I am now already in a +10 day discussion with Airbnb on an issue of blocked days that are being switched to 'active' in the c...
Latest reply
One week ago, I booked a stay for the year 2010. Now I would like to know if I would get back the Service Fee in case of a cancellation today. I found the following policies in my personal booking.
Moderate: Full refund within limited period
So I understand that in case of cancelling today, as I didn't book less than 14 days before check-in and I have no more reservation done on Airbnb, I would get Full refund, including the Airbnb service fee, isn't it?
Thankful for your participation and answers. Best regards
Carina
Something is confusing me:
You wrote: I booked a stay for 2010 ? Do you own a time machine ;>)
So you probably mean: I booked in stay in the year 2020
So then the booking is definitily more then 14 days before check-in !
best regards,
Emiel
But will I get Airbnb's service fee back?
Sorry. Yes, of course, I booked the stay for 2020.
What stunked me is the general Cancellation policy, which is different than the one I posted above and which I received when I booked:
The service fee is refundable up to 3 times per year if you cancel within 48 hours of booking the reservation.
The service fee isn’t refundable if, at the time you cancel your reservation:
For reservations in Italy, or reservations booked by South Korean travelers:
The Airbnb Service fee is refundable up to 3 times per year, if the reservation you’re canceling doesn't overlap with another reservation in your account.
Note: Your host’s cancellation policy still applies to the rest of your reservation. Refer to the cancellation policy on your reservation to get more details about what's refundable.
So my question was, which one is the valid one. I guess the one I booked. But I was told by people that Airbnb never refunds the Service Fee. So what is true?