Refund of service fee

[Elin18]

Hi,

My husband and I have a trip scheduled for mid-October which we need to cancel. The cancellation policy for this specific listing is "Flexible" which means that we, if cancelling now, get a full refund. When I check status of a cancellation, it states in the specification that the service fee is not refunded, however, when I read the cancellation policy, it says as follows: "The Airbnb service fee is refundable up to 3 times per year if the guest cancels at least 14 days before check-in. If booked less than 14 days before check-in, the service fee is only refundable up to 48 hours after booking AND at least 24 hours before check-in. It isn’t refundable if the guest cancels a reservation that overlaps with any part of an existing reservation." How do I get about being refunded the service fee? 

Thank you in advance! 

Yours Sincerely, 

Elin Linder

[Sarah977]

@Elin18  Well, you should automatically get refunded the full amount if you cancel now. But you might want to contact Airbnb before you do that, just to make sure you'll get the service fee refunded as stated.