@Keia4 Is this a listing you actually booked through the official Airbnb site, paying by Airbnb charging the credit card you have on file with them, or something you found on some other site? If the latter, I fear you have been scammed altogether- a fake Airbnb listing on a fake Airbnb look-alike site. If that is the case, then, then no, you wouldn't get any refund from Airbnb, because it isn't one of their listings and the scammer will certainly not send you back your money.
If you did book through the real Airbnb site, you'll just have to be patient about getting through to them- customer service is dismal lately. Many hosts and guests have had 3 hour phone waits.