Refund

Isabella4
Level 2
Berlin, Germany

Refund

For a technical problem my app always activate the instant booking. Now someone booked but the flat is not free. How can I refund?
2 Replies 2
Emily13
Level 2
Alexandria, VA

Go to Help and search for "Resolution" you can refund there.

 

If you want to cancel the booking without being penalized you will need to contact airbnb by sending a message so that you can explain the issue to them.

 

I would definitely send the guest a message now so that they know.

Thanks