Refund

in
Baguio, Philippines
Level 1
645 Views

Greetings Airbnb!

 

I have a flexible cancellation policy. My check in time is 1 pm and check out time is 12 noon the next day.  My guests booked for three nights. They check in 10 pm on the 1st night and informed me 7:00 am the following day that they are cancelling their remaining reservation.

Here are my questions:

1) Who refunds my guests since I have also incurred "income opportunity loss" due to their judgement.

2) How much would be their refund?

3) If the guests werent able to express/inform their cancellation to Airbnb during their booking dates, can they still process their refund and how? 

6 Replies

Re: Refund

in
Bergen, Norway
Level 10

There is no refund after check-in.  If your guests found the accomodation unacceptable for some reason or other, they need to involve airbnb in this issue within the given time frame.  

Listing your place as bed & breakfast when breakfast is not included would be misleading I think and can lead to misunderstandings. Better list as room(s) or include breakfast in your adjusted rates.  

Re: Refund

in
London, United Kingdom
Level 10

@Marit-Anne0 - You might want to reexamine the refund policies. It's not true that there's no refund after check in. If you are staying multiple nights with a host with a flexible cancellation policy, it's like @Dave-and-Deb0 says:

 

"If the guest arrives and decides to leave early, the nights not spent 24 hours after the official cancellation are 100% refunded."

Re: Refund

in
Bergen, Norway
Level 10

@Lisa7

wow - I stand corrected ok ?

Re: Refund

in
Colombo, Sri Lanka
Level 1

I have made some adujustments to a reservation in Venice as a guest. I noticed there is a refund. Could someone please tell me how this refund is credited back to me?

 

 

Thanks

Re: Refund

in
Colombo, Sri Lanka
Level 1

I am sorry 😞 I seem to be tagging this on to an existing thread on another issue but I don''t seem to be able to start a new conversation

Re: Refund

in
Edmonton, Canada
Level 10

Hi @Jo10,

 

1) Airbnb refunds the guest dependant on your cancellation policy which is "flexible". 

"If the guest arrives and decides to leave early, the nights not spent 24 hours after the official cancellation are 100% refunded."

 

2) They might get a day back IF they cancel.

 

3) If they do not cancel, they may be able to plead with Airbnb that they notified you thinking that was enough.  Airbnb does seem on the guest's side lately when making decisions.  I would strongly suggest you cantact the guest and tell them they need to cancel and that you cannot do this for them.  The reason a say this is if the guest cancels, they cannot review you which would probably be a good thing as they may post a "revenge review".  

 

@Jo10, I would consider changing your cancellation policy to at least moderate.

 

Dave

 

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