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Refunding a cancelled reservation

‎27-01-2021 06:18 PM
Ginny92
Level 1
Everett, WA
‎27-01-2021 06:18 PM

Refunding a cancelled reservation

I am trying to give a full refund to a guest.  I receive this message

I just clicked on full refund

 

The specified refund amount (10804.48) is greater than the available guest cancellation refund (10804.47) in currency MXN.

 

I tried to do a partial refund, but could not enter an amount

 

Thank you for you insights

ginny

 

 

 
 

 

 

 

 

 

 

 

 

‎27-01-2021 06:18 PM
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2 Replies 2
‎27-01-2021 06:59 PM
Emiel1
Level 10
Leeuwarden, The Netherlands
‎27-01-2021 06:59 PM

@Ginny92 

 

The difference is 0,01  ?

Probably being a currency exchange rounding.

 

‎27-01-2021 06:59 PM
‎27-01-2021 07:09 PM
Ginny92
Level 1
Everett, WA
‎27-01-2021 07:09 PM

I agree, do i just wait for the exchange rate to adjust?

‎27-01-2021 07:09 PM
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