Hi I have guests traveling from Australia with a booking at my airbnb house this coming Xmas. Their flights have been cancelled due to Covid so they cannot come
Their booking was 50 % non refundable. I would like to refund the deposit. I however do not want to be out of pocket for Airbnb service charges. As a last resort could I credit them the deposit less the Airbnb charges ?
Appreciate any advice on the above matter
I can appreciate your position. IMO, I think you and guest should wait it out for now. With Covid, everything is constantly changing.
I suspect you haven't received payment yet, so you have no funds to reimburse.