Refunding

[Donna219]

I had to cancel a guest because my property was listed twice on the website. Before I could figure out that there were two listings, it was double booked.

The guest just texted me and said that he was still charged. I never received any money. How does he get a credit?

[Vanessa-and-Kurt0]

@Donna219, Tell the guest to calk the AirBnb phone numbet on their reservation itinerary. You cant help them with this issue.

[Jeff158]

Hi @Donna219

Your guest has to ring the number for airbnb on his booking confirmation.

Do not send him any money.

[Navah0]

Hi. My name is Navah. I booked and paid for a whole property for 2 nights. 

Speaking with the host, she said she will be glad to make me a special offer. I didn't find the place to ask for it before booking. 

How can I get the discount that my host is offering me after confirming the booking and giving my credit card?

I'll be greatfull for your answering. Navah