Refunds

[Jiri3]

Hi, 

there is a host, who accepted my reqeust, booking and payment were done. After that, the host become very offensive and asked me to book another accommodation. I asked him to cancel the booking and refund full payment, but he declined and asked me to do it by myself. But there is a strict 50% cancelation fee! What can I do? 

Thanks

[Marzena4]

Hello @Jiri3. Get in touch with Airbnb Customer Service - use Twitter @AirbnbHelp or the form: https://www.airbnb.com/help/contact_us#/. Or you will find a pinned post in the Help section how to do it: https://community.withairbnb.com/t5/Help/Contact-Airbnb-A-Community-Help-Guide/m-p/16165#M728

Ask them to handle it, if you have the proof in the messages, there shouldn't be any problem with cancelling it to your advantage.