Hi @Marysue3
Third-party booking!
The Third-Party booking is violated the Airbnb policy.
You can request the guest to leave immediately or change the date to leave early for violating the Airbnb safety terms.
Airbnb does NOT allow third-party bookings. They require the person who made the booking to be the person staying at the property. You must be aware that Airbnb’s insurance policy does not cover third-party bookings.
Do ontact Airbnb Support Center, acknowledge the team, request them to cancel the reservation on the guest's behalf, and mention the damaged floor.
Unless the guest book the Airbnb for work.
Did you approve the reservation? And have you been beware the guest fill in the ‘work trip fillet’ for the booking.
Contact Airbnb
https://www.airbnb.com/help/contact-us/logged-out
Take a photo of the damaged floor, present the evidence and the repairing cost to Airbnb, claim the guest through the resolution center.
It essential to following the term and policy.
What is the resolution center?
https://www.airbnb.com/help/article/767/what-is-the-resolution-center