Reservation alteration: Added a day, payout went down?

[Darrin7]

So, I got a polite note from a guest asking if she could add a day staying for 5 days instead of 4. Since the location wasn't booked for that extra day, I was fine with it, and asked that the guest submit an alteration.

When I received the alteration request, it looked correct, except that the payout is about $4 less than her previous 4 day stay.  The "subtotal" field isn't clickable like on other pages, so it's not showing me what the price breakdown is.  There is a 5% price reduction when you stay 5 days, but based on my math, that shouldn't be enough to change the price dramatically.  I can't find any price breakdown that makes sense, unless AirBNB is changing the nightly rate that she had already booked at.

Any idea of how I can get a pricing subtotal, or where I can see more info?  I am not going to accept an alteration that lets someone stay longer and pay less money (insane!).

[Clara116]

@Darrin7 I had a guest wanting to stay an extra day - and also one that wanted to add an additional guest before they arrived - I made the change request-  You put in for the request of change! YOU want the extra charge and payment - Remember to add in the fee Airbnb will charge for that night as well. You will get a breakdown on it if YOU put in for the Resolution of monies. I forgot the 3% fee and so the nightly rate was a few $$ less which sure made me mad with myself. But, I learned.  Hope this is of help.

Happy Hosting, Clara

[Darrin7]

This absolutely helps.  I shouldn't have put the guest in the drivers seat, but I assumed (cough, bad idea, cough) that AirBNB wouldn't change the price for the nights already booked. The solution was to just decline it, and submit my own with the proper pricing (her original total + 1 additional night).

Why is was an issue:

I had manually set the prices for this weekend higher than my standard rate as it's a college town and it's parents weekend.  When the guest submitted the alteration, "smart pricing" changed the rate back to a super low one for all 5 days, giving her a 5 day stay for even less than the 4 days she had previously booked.  

Of course, this would have been much easier if alterations had a subtotal breakdown the way all the other pages do. There is apparently no way to get a subtotal breakdown aside from CALLING Airbnb on an alteration (subtotal including: nightly fee, per guest fee, cleaning fee, etc).  All that is just lumped together on the alterations page, so there is no explanation of why the price might be lower or higher than what is was previously.

[Tiare0]

In the past, when I have added a day to a guest's reservation, Airbnb has charged me the 3%.  Twice lately, I have wanted to add a day to a reservation, and they are charging $20-40 per night for the change.  This is not right.  I called them the first time, and they sent me the additonal $40 to my account.  This time they said that they have to charge 6-12%, according to the government....  I have not heard that before.  Anybody have any ideas?  I asked them to send me the information about it, but haven't heard from them.  I'm very disappointed and frustrated.