Reservation date change

[Mary106]

Hi,

one of my reservations made a request to change dates which I accepted. However, the dates on my calendar haven't been changed so someone can still book the new dates. Can you help?

Thanks,

Mary

[Emiel1]

@Mary106 

If the change was accepted, you receive a confirmation of the change, with old/new dates.

The actual update of the calender (especcially the multicalender is very slow) can take some time. So hopefully the issue resolves itself by waiting....

[M199]

@Mary106, @Emiel1 

I had a similar Issue yesterday, I called and was told it was the proverbial glitch in the system.  The rep immediately resolved the issue.  If it's not yet resolved, give them a call.

[Mary106 · Accepted solution]

Hi thanks for this, can you tell me where you called?

Thanks

[Ricardo1459]

Hello, I have a question about this subject. The family called me to request dates change due to COVID in the family which I accepted over the phone. They want a open calendar for February. How can I handle this situation. I’m new in Airbnb and I don’t want to make a mistake.