Reservation for one, but three stayed

Elizabeth476
Level 2
Harrisburg, MO

Reservation for one, but three stayed

My guest made a reservation for a single guest, and only paid for one.  After the guest had left, and I arrived to clean, it was obvious that three guests stayed.  I asked for clarification and the guest apologized, said it was an oversight and offered to pay the extra.  Is there a way to do this?

 

 

2 Replies 2
Linda108
Level 10
La Quinta, CA

Request the additional funds via the reservation send or request funds.  It is not that uncommon that guests make a mistake as not all listing request additional fees for extra guests.  More importantly, you should always confirm the number of guests and if more than the booking, ask for the funds in advance.  As a host anticipating some of the usual errors saves you a lot of headaches!

Elizabeth476
Level 2
Harrisburg, MO

Hey Linda, Thanks.  I will be checking this in the future.