Reservations are not paid in British pounds.

Victoria779
Level 1
United Kingdom

Reservations are not paid in British pounds.

I lose a lot of money on double currency conversion from USD to GBP.
April 15, 2019 opened the complaint.
Today is April 23 - nothing changes. customer service continues to mock me with the words "wait. we work with your case."
It has already reached financial lawyers - I sent a complaint that the company is stealing money from my account.
Ayrbnb refuses to change currency from USD to GBP.
Continues to make payments in US dollars.
What should I do?

Airbnb Policy indicated: "When you enter your payment information, you can choose to pay with one of the various currencies we support. You can also change your default currency at any time by changing currency on one of the pages where the currency selector is available. "

1 Reply 1
Laura2918
Level 2
Frankfort, MI

I had a guest that was charged in euros versus USD. When I contacted airbnb, I found them to be very helpful. The guest had to contact them in that case, but I am sorry you had difficulty. Was it resolved to your satisfaction?