Well ... that was a big waste of time. On our 4th AirBnb reservation a guest threw a weekend long party and trashed our house. A broken teak lounger, towel rack(s) ripped off the bathroom walls, smashed glass at the pool, dented drier, doors knocked off hinges, clogged toilets, missing blender tops - which would explain the margarita mix up the kitchen walls. They also had twice as many people on the property as are allowed according to a city ordinance and which we state in our house rules as grounds for eviction and security deposit lose. Our cleaners said it was the "worst they'd ever seen"!
After many, many emails back and forth, Airbnb decided we were owed $13 for a cutting board the guests destroyed on the grill and wrote the rest off as cosmetic damage and "wear and tear". Intersting choice since we only finished renovationing and furnishing our house 2 months before the incident. We were vandalized and Airbnb completely turned their back on us. They've basically set the precedence that guests can trash your house and there no ramifications. Great news for guest! Terrible news for hosts.
We're in the process of taking the guest to small claims court. Has anyone said screw the "Resolution Center" and taking their issues to court? Any luck if so?