Response Time- The system gave an incorrect reading

Mari8
Level 1
London, United Kingdom

Response Time- The system gave an incorrect reading

I responded to a request twice to indicate that I could not host the individual, yet the system presented me as having the request expire on me.  So I now look as if I am not bothered, I rechecked my messages and both are registered on the system.  The system is not providing a correct reading which means that I loose my potential of becoming a super host because my reputation is rubbish.

 

Mari

1 Reply 1
Dave-and-Deb0
Level 10
Edmonton, Canada

Hi @Mari8,

 

Did you tell the guest you could not host them or did you actually "decline" the request.  If you do not decline or accept the request within 24 hours, your response rating will be affected.  Check out this Help Guide: https://community.airbnb.com/t5/Tips-Tricks/Reservation-Inquiry-or-Request-What-s-the-Difference-A-C...

 

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