Guest was Lee; time frame was May 2020. I find the review no problem - it is there.
Lee decided to have friends over (this during a time when it was not allowed).
Lee decided to use amenities/ facilities after they were closed (figuring he would get away with it)
Lee decided to be loud
Lee decided his friends would stay overnight.
Each time I quietly and nicely asked Lee to please follow the rules/policies (after all, he had agreed to them in order to book & he also had to sign our contract)
Our other guests were disturbed & our neighbours phoned.
I told Lee, at almost midnight, that his friends would have to leave. He said they could not because they had been drinking and could not drive. I said, no problem, I will call a taxi. While calling the taxi, his friends roared out with squealing tires, but at least they left.
I contacted Airbnb and informed them what was happening.
His Review:
3 stars - 1 star for location, 3 for accuracy, 4 for communication, 3 for cleanliness, 3 for value and 5 for check in.
The location he was well aware of before booking (and he was familiar with the area)
My communication with guests is spot on - always quick, clear and friendly (I am not new to this)
My listings can not be more accurate, everything into the smallest detail is listed
I own the retreat and I clean myself to insure highest standards. Not only do I (and was I) sanitizing everything (including pillows), disinfecting after cleaning all surfaces, changing vacuum filters between cleans and using fresh cloths for every area, but I also purchased a UV Ozone machine which I use after all the cleaning / in addition to all of the cleaning. This is my livelihood and my investment - of course I take it very seriously.
Of course, Lee was smart enough to know it needed to look like a fair review, not a revenge review, so he said I was a "very nice host" and they "had a good time".
Following his review, the unit did not book any more for weeks (via Airbnb). Who would book in the height of Covid if a place is not clean? I wouldn't.
If the situation is bad enough for me to contact Airbnb with my problems, should a feed back which does not fit the picture of my usual guests be allowed?
@Linda108 @Emilia42 @Anonymous @Emiel1
Now I really do have to get back to my very valued guests.