I am still upset about a revenge review that was allowed to stand; the guest was very intelligent and knew just how to word his review so that it would be accepted. We had a very difficult time getting bookings after that review which came at a very crucial point due to Covid. If any of the "help center" people would have fairly looked at our past reviews and or the fact that I reported the guest during his stay, I am certain the review should have been removed.
I find it terribly unfair that a guest is able to break house rules (which were agreed to AND a contract signed) and still be able to leave a harmful review out of revenge. Not a correct way to treat a "partner". Thoughts please?