@Batt27 Airbnb didn’t let them get away with violating your house rules. You did. Why wait the week for Airbnb to help you, when it was concerning enough to you to continue following up with them? You have to enforce your own rules, it’s your home and asset.
You could try to escalate the review on the grounds that it doesn’t provide any relevant information to help a future guest make an informed booking decision.
i would highlight that part of the review policy and continue opening the case until you get a resolution. That could take a while but you might be successful if you have the time to be persistent.