Reviews and Stars

Jason-and-Millie0
Level 2
Naramata, Canada

Reviews and Stars

Stars are how Airbnb awards "Superhost" status and firstly, the margin for Superhost is ridiculously high. How is 4 out of 5 stars a "low rating"? The fact that we get messages showing "recent low star ratings" and its a 4 out of 5. Some people just don't give 5 stars for anything. 

My main point though is the system should ask people to explain the reason for their star rating. Should mention that we have had supremos status for over a year. This isn't about that. How can host ever improve a 4 star rating if we have no idea why we received it? If this is about providing the best stays possible, we should be getting feedback on how we can improve. How do we learn from glowing words and 4 stars?

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