This is my first time using the community center so I hope I have come to the right place.
I recently concluded my second stay in two months, and for the second time, my review has not appeared on my host's page, nor have I received any feedback. In the past, I have written up my review within 24 hours of vacating the rental, and hosts tend to have provided their reviews (all positive, incidentally) within a further 24 hours.
As I am not a host, can someone tell me whether hosts can choose to 'block' guest reviews? That would not seem appropriate as they would then only publicy publish positive reviews of their own place. In which case, does this seem like a glitch: perhaps my review is somehow getting lost in the ether (though it is on my REVIEWS page) and therefore not triggering the response from a host?
Any help much appreciated... seeing as I treat each stay as a means of building my credibility for future stays, and so to miss two reviews when I have been a considerate, clean and otherwise excellent guest is frustrating!
@Lawrence23 Reviews are published publicly once (a) the other party writes their review, or (b) after 14 days have elapsed, whichever comes first.
Hosts and/or guests cannot block reviews. One party not writing a review doesn't prevent the other party's review from appearing.
Hi Cynthia and Chris,
Thanks for your reply, which makes total sense. I guess the reason I am confused is because the review for my stay in January has not appeared on the host's page... despite the review appearing in my review section. I then sent a message to that host and never received a reply so just wrote it off, but now it looks like it might be happening a second time... strange!
Welcome to the Community Centre!
If you navigate to the Community Centre homepage and then search for Contact Airbnb, you should be able to find a guide on ways to contact Airbnb.
Let us know how you get on.
i have the same problem and cant contact Airbnb! One of my reviews for a host does not appear on their page ( it was there for only 2 days) it was not a bad review at all, quite the contrery. However, i did deduct stars due to bad communication on the day of check in and problems accessing their property (Our host did not communicate with us and did not reply to our message the day before or on the day of check in and we couldn't get into her house. even so, I did not make this public but only told her in the private feedback) . I have noticed that this host has full stars and my review is now not on her page, which makes me feel that hosts can manipulate their ratings. Im trying to get answers to this as it makes me very weary to trust airbnb reviews in the future
I have the same problem, why airbnb not make it simple? The monwy they charge, you will think they manage things much better. Ebay is doing a better job with reviews than airbnb.
My reviw isnt showing and its obvious why. I had literally the WORST experience as a tenant. Windows dont open, washing machine broken, no cutlery, on and on. I ended up only staying 16 nights before leaving. Guess what they charged me? The FULL amount: over 3000 dollars. Unreal. I was so upset. meanwhile, the critical reviw I left? Not showing up. Gee, I wonder why. I am insane with rage over this whole thing, Airbnb is DISGUTSING.
THIS IS THE PLACE: [Link hidden]
BE SURE TO NEVER STAY THERE. I think airbnb just doesnt post critical reviews. When I read the couple of reviews she has up, they are GLOWING. Weird. If anyone has any advice, pls lmk.
I am wondering the same thing. Are negative reviews not published? I didn't post any feelings in my review, only facts. Therefore I believe it's important for others to know how terrible this host was. Despite me calling AirBandB for help with the matter, nothing was resolved. And now, the only recourse I have is to review the place and it won't publish. However, the host was allowed to publish her review of me as a guest and it was thoroughly false. Can we block their reviews?
the same thing just happened to me! I had a terrible host and really thoujght people should knw. somehow it appears only under reviews written by me but not on the host's lisiting page -- as if I never stayed. nI looked it up and it is Airbnb's prerogative to NLOT list your review if it falls way outside the guidlines, as I'm sure mine did -- aving had a similar experience to yours.
I'm just back from a stay where there were bed bugs, leak in the roof and invested with thousands of ants. I left early and checked into a hotel. Charged me full amount 2400 dollars and my review won't show.
She had 3 glowing reviews and given the state of the place I can't understand how there were no negative comments. There's a glitch on airbnb. I wouldn't use them again.
It is not in AirBnb’s favor to publish negative reviews. The naive public, especially generations honed on technology, find it difficult to understand how ethics are not an integral part of capitalism. It is all about making money. AirBnb is not interested in altruism or transparency. They are a business and publishing negative reviews hurts their profit margin. Would you expect anything else? It’s like trying to sell a house or a car and telling perspective buyers terrible things about the property or automobile. That would be stupid. The corporation named AirBnb is not stupid. Caveat Emptor. It is your responsibility to look at all the positive reviews carefully, examine the photos, and base your decision on analysis and inference. No consumer can trust reviews on the internet. There is no consumer agency protecting you. You can only depend on the depth of your own intellectual ability.
I wrote a review for a guest "Elin" and it is not showing. If I try to enter it again I am told I have already submitted my review. I am a host. What to do?
I have the same problem here, but I am a host :/
I have 2 listings that I just started to rent over Airbnb. With my first one, I got my first 2 reviews and all went good.
With the second listing - I got my first review today, as a notification on my mobile - but after that it disappered from my listing. On my listing it says I dont have any reviews yet. I can see it on my profile page but I cant reply to it, a private review has also disappeared. It`s also not adding - it says I have 2 reviews on my user page but you can clearly see, I have 3.
Also, my review on that guest`s page is not showing up.
This is really frustrating cause I am a new host - I need those reviews and I was so happy seeing they are good.
I wrote to Airbnb help - we exchaned 3 mails for now but they still didnt solve anything. They want a phone call but a phone call is not good to me. I mean, it s not a problem, I should talk with them about. It`s a techincal glich / bug I suppose - they should just fix.
And I oppened a new topic here in community room just like you.
I read that I m not the only one having this problem .....