SOS:Alcoholic unresponsive guest sleeping in the room with carpet urinated all in a mess won't leave

[Olivia373]

Hi there! I need to speak to somebody urgently.

My present guest should have left by now and I have somebody else coming any time.

I went into her room and I found her unresponsive, sleeping and the room in a mess. I think she has urinated herself.

I have another guests in the house and I need to get her out quietly and fast. Also, there are damages to my property.

Can I, please have a phone no. of somebody I can contact in Ireland?

The last 3 days have been a nightmare and I am at breaking point and in an impossible position

Please help!

[Susan151]

@Olivia373 

Ireland phone number: 

+353 1 697 1831

[Susan151]

@Olivia373  Now that I have copy/pasted with the iPad [laptop is in the shop], I just wanted to say that I am so sorry that you are going through this. Not sure what AirBNB can DO, but they certainly can document.

The trick will be to get this woman out of your house. How unresponsive? If she is truly unresponsive, can you call an ambulance to take her to a local hospital perhaps? 

[Anonymous]

@Olivia373  What an awful situation, I'm so sorry you're going through this.

I agree with @Susan151 , when a guest is unconscious and unresponsive you must call an ambulance immediately. It may turn out that there's more going on than just excessive drinking, and while the ambulance will cause some temporary drama in the household, the health risk has to take priority.

Next, you should get in touch with the incoming guest and explain that the outgoing guest has had a medical emergency that will require additional cleaning time to prepare their room. If you're confident that you can bring the room to perfect condition today, you can offer them an early bag drop and a significant discount in exchange for later access to the room. But if it's clear that you need more time to repair the damage and make the room livable, you should ask Airbnb to assist with re-housing the guests and waiving your cancellation penalties due to circumstances beyond your control.

Please update us when the dust settles, and wish you all the best with getting through the day!

[Ricardo741]

Now, what if that same guest gave the host a bad review because she spent couple nights in the hospital and not on the premises. And even request to be refunded. Should that guest be allowed to review or automatically loose her review due to bad and dangerous behavior?

[Anonymous]

@Ricardo741 Yes, but do you really think it's appropriate to move a debate over review policy into someone else's emergency? 

[Ricardo741]

It is not a matter of debate, it is all about the fact that this is an underlying issue affecting Airbnb hosts worldwide. Now there is a case right in front of your eyes.

[Olivia373]

Thank you. The ambulance was here. She is just drunk, but no medical emergency

[Olivia373]

the ambulance left without her

[Olivia373]

The police won't get involved. They say it is a civil matter and I have to get a solicitor and pursue it that way

[Olivia373]

Please somebody call me and herp me. I am about having a nervous break down

[Patricia55]

@Olivia373  So sorry to hear this, try to stay calm and ring Airbnb on the number which Susan gave, at the top of the thread.

[Olivia373]

Hi, this is the situation. It appears that my guest is a know alcoholic. She was just walked out of a rehab program in Athenry. Her cousin booked her a room in my house for 3 days and "dumped" her on me not informing me of any undergoing issues. I tried to contact her cousin afterwards because the last 3 days have been hell and I was truly concerned about her wellbeing (my guess relates having lost her mother last April and been kicked out of her home by a violent dad to whom her solicitor delivered a safety order that made her very upset last Wednesday). She come to Athlone to search for work and accommodation.

Any minute my other guests and flat mates will appear and the house is wrecked, I have a young lady sleeping it off and all the neighbors watching outside the door -they gather around the ambulance.

I am new in AirB&B, but also in the neighbourhood and this is how I start off.

I am alone, in a new town, with somebody intoxicated in the house, unable to do anything to get her out (at least she is well, medically speaking) or to protect the bad reputation and insecurity that this generates.

Furthermore, I am supposed to be somewhere else and leave her in the house alone, with no help from anybody

[Lyn3]

@Olivia373 

Hi Olivia,

A shocking situation that has occurred at your home.  I feel for you, and know that all of us hosts just wish we could be there to help...

I also feel for this woman, who was just out of rehab and not fully supported by her cousin...simply left at your place to fend for herself when she was at her most vulnerable...to me that is so, so sad.

This woman needs help and support.  And you need help and support. Wishing both of you love, strength and resilience...

[Olivia373]

The gradi is here. They say that they cannot take her out if she refuses to leave. Is that true?