Selling home = cancelling many reservations

Gabriella221
Level 1
San Francisco, CA

Selling home = cancelling many reservations

We've adruptydecided to sell our house, which we Airbnb our in-law unit.

This means we;d have to cancel 5+ reservations. 

Should I go through eaach of them and pay a $100 fine for each or is there a smarter way to do it?

Also, does this qualify for a waive?

 

Thank you

G

5 Replies 5
Emiel1
Level 10
Leeuwarden, The Netherlands

hello @Gabriella221 ,

Contact Airbnb about it first. Maybe they can relocate some of the guests. Cancellation is very inconvenient for guests also.

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Quincy
Community Manager
Community Manager
London, United Kingdom

Hi @Gabriella221,

Nice to meet you. 

I was wondering if you've seen Emiel's reply to your question? Also, it'd be great if you could keep us updated on this. 

Quincy 

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Johnathan15
Level 1
Washington, DC

Hi

what did you end up doing?? I’m having the same situation ..

@Zonia-Patricia0 Contact Airbnb and let them know. They will take care of cancelling the reservations and rehoming the guests without charging you a cancellation fee. Just don't cancel yourself, or you will be charged for each one.

 

In the meantime though, you should definitely block your calendar: it's still wide open, and people can continue to book with you.