Serious technical issue with listing (November 2019 - new Airbnb version)

[Dario267]

Hello all,

I'm experiencing a serious technical issue with the platform (confirmed by Airbnb).

A week ago I realized that my listing had completely disappeared from the platform without making any changes.

The number of visits decreased drastically during the last days and in the end I realized that something weird was happening.

Has anyone of you experienced something similar in recent days, such as the listing doesn't show:
- if some specific fields are not filtered
- even if you have activated the 'instant booking'
- although no recent changes have been made to the host control panel

Your thoughts are very appreciate!
Thanks!

[Lizzie]

Hello everyone,

@Dario267, @Kevin1322, @Yocencia0, @Chris232, @Jennifer1421, @Deborah151,

I am sorry to hear about this. I know many of you have been in touch with our Support Team, but  I've also collected the information you mention here and on the other topic else where in the CC and have highlighted it to the engineers. 

Do keep me posted on your side if this changes and I'll let you know when I know more. 

Thanks for flagging this. 

Lizzie

[Eric-Langshaw0]

Lizzie, our listing has disappeared too.  No matter how I search for it, I can find nothing !

[Rebecca181]

@Dario267 Are the commercial listings still showing up? Is it just 'non-professional' hosted listings that have disappeared?

[Dario267]

My listing is commercial, so I think that the issue is not related to this feature.
Sorry…

[Helen427]

@Lizzie 

Our Auckland Map never seems to want to move when trying to look across the wider region so my listing rarely shows up when looking at MAP view which is annoying.

I've noticed that with other listings in my area to..

If you would please be able to fix that it'd be great.

Thanks in advance

[Dario267]

@Helen427 This happens using a certain browser, but it's related only with the operating system (at least, what I have noticed regarding this issue…)

[Dario267]

Any news?

The problem is still unsolved

[Dario267]

@Lizzie Please, could you kindly inform us regarding the updates?
I'm astonished… Calling Airbnb, the operator just has told me that the ranking is not related to good review and traffic, but it's 'randomized'… 😳
The point is that my listing one month ago was in the first place, and now it's losing positions.
The other platforms for lodging are working properly for my villa saving my business.
I would like much more to receive booking from Airbnb, but I don't want to be harmed by this situation!
Many thanks in advance for your reply!

[Yulianna0]

@Dario267, the same problem:( And can you search in app? I was trying and I see only map, not list of listings. So our guests are booking just by the price! (For me it is terrible: I had to decline requests that I nearly never did before!). Seems to be that November will be empty because of all that...

[Yadira22]

@Lizzie Thanks for the help. 3/7 listings are not fully visible unless I specify the road they are on- usually when I used to look at wide areas (eg West London, London) they would show. I have had very limited viewings in the last week and despite calling Airbnb, who also confirmed this their only solution was to change settings “open up to 3 weeks” and nothing. Have updated the description section “rooms and spaces” as suggested previously but no real improvement. Thanks,

Yadira 🙂

[Eric-Langshaw0]

Our listing has disappeared too.  It won't show up no matter how I search for it !

[Dario267]

@Lizzie Please advise...

[Lizzie]

Hello @Dario267,

Thanks for your message. At the moment, I'm afraid I don't have any further updates to share with you since Friday. 

I am continuing to follow up on this. I'll let you know when I hear more.

Lizzie

[Lizzie]

Hey @Dario267,

Would you mind doing me a favour and taking a look now to see if this has been resolved on your side?

Thanks,

Lizzie

[Dario267]

Hi @Lizzie,

unfortunately the issue has NOT been resolved yet.

In addition, I have noticed that my property has lost several positions in the ranking.

I tried in different browsers, clearing the cache, connecting remotely from other country (I asked for a favour to a friend that lives in Italy)... nothing!

I was looking for mine, but even other property are diseappeared!