Hey, I recently booked a trip that had a full refund policy and I also noticed that the service fee can be refunded up to 3x a year, however when I cancelled the trip I got back all the money except for the service fee that was $230AUD. When I went through the FAQs it directed me to request money from the host, however the service fee is to Airbnb. I noticed it said if any other bookings were made in the same period it would not refund the service fee, but I didn't make any bookings, I had requested a couple, but they had been denied (due to large group). I didn't think these would count as the 3 service fee refunds per year.
Does anyone know how I can get the service fee refunded or how i can contact Airbnb? Thanks in advance!