We understand there may be some confusion on what happens to service fees for bookings that are cancelled under our extenuating circumstances policy. We want to clarify that Airbnb is refunding all service fees to hosts and guests original payment method for these cancellations.
Airbnb won’t benefit from any reservations canceled under this policy. We're truly in this together.
It’s a difficult time right now - and during times of uncertainty, it is important that we find ways to connect and support each other. Sometimes the little things can go a long way, so please share any tips and supportive words you have for one another.
Updated March 17th
I am taking a trip, or am supposed to be taking a trip with all of my children to Mexico. There is no traveling 'wild' card for me. I am out the resort fees and all inclusive fees regardless of this non sense. Plus all of the income from the three houses that I host for airbnb. I now have people cancelling well beyond April 15 and still at my own expense. Zero thought given to hosts (applause Airbnb). No hosts equal no guests....a terrible decision on your part AIRbnb. I will be rethinking my strategy and options in the future after seeing how inequitable your decision was with no resolve in sight.
This info is incorrect. I have not received a refund on the fees just a refund from the host. And Airbnb wont respond to me...keeps calling my case closed.
Airbnb DID NOT REFUND my service fees. The host was great and didn't hesitate to refund. He did state Airbnb might charge me. I'm 68, retired, would have to fly across the country but Airbnb kept nearly $300.
Does anyone know if I can delete my account under the extenuating circumstances policy right now while I still have many reservations (I have reservations through sept.)? First I need to rent the apartment out because all of my guests are canceling (most last minute). And second I don't feel comfortable having guests coming and going from our property. AirBnB will not answer my questions
I am also receiving messages from renters that cancelled their reservations, I reimbursed 100% but Airbnb is not returning their service fees. I manually refunded for the guests that didn't go through the "extenuating circumstances" and did my part and I feel Airbnb and should do their part by not only reimbursing the service fees, but helping share the burden of loss that the hosts are suffering. When tourism starts up again, they may find they are without hosts....
We lost $500 in service fees as Airbnb would only consider issuing a credit if you cancelled after they changed their Covid-19 policy. (We apparently cancelled a week too early to qualify) Hawaiian Airlines & Alaska Airlines both issued travel credits good for one year. Let's hear from all of you!
My husband booked accommodation for us in Cheltenham and had to cancel our booking because of the Covid 19 We paid £38.52 We were refunded £2.50 This was our first time using Airbnb We went to the resolution centre who informed us that we had used a voucher worth £25 but the original cost to hire was £63.50 total cost but they are robbing us by deducting the full voucher cost plus admin fee off of our balance Disgusting making money our of the Coronavirus pandemic,