I'm so disappointed like you all.
First I didn't receive any money for all my bookings before March 15, 2020, which were quite a lot.
Another booking, Canadians, I have since last year for this coming November. They have to cancel because of the travel ban, which is clear, but they can't get a full refund yet. If I cancel them I'm getting punished with fees and the time of their booking will not be available for me to rebook.
Our place is a condominium with monthly fees and the HOA Board just decided to allow monthly bookings only. My Canadians totally understand and want to help me out but not to get punished with none refundable fees.
I'ts a shame and I don't know if I want to stay with Airbnb.
Answering the phone is a no go for Airbnb, no matter what I'm trying to talk to them.
We are losing money, we are punished with fees and are not getting any problem solved or helped with.