Yes I'm having a real nightmare.
I'm so livid!!
Airbnb issued a full refund for 2 weeks stay, after the guest checked in, slept here 2 nights and then decided that his money would just go further given the climate
They booked non refundable end of Feb, entered my flat on the 14th march, cancelled on the 16th and filed a claim for extenuating circumstances, when instead they just thought the room was small for them. I even offered the full use of the living room and kitchen!!
Airbnb first called me to assure me that I was ok and I would have needed to refund anything because indeed the real reason was not covid
They then proceeded to message me 48hrs later to advise me that the full refund was issued and that now I owe airbnb 1200£ !! So not only they put me in debt, they also let the guests sleep here for free
Unbelievable!
I had other guests calling me and asking to cancel due to covid and I absolutely understand that. With other reservations I did offer free cancellation.
But with this one no. The guest simply changed his mind! Also in the covid airbnb policy it clearly states that the extenuating circumstances are not applicable for reservations that already started...and the case manager completley ignored this bit.
I'm deeply disappointed and frustrated with airbnb protecting well more guests than hosts.
Shame on Airbnb, with no hosts there are no guests